Refund policy
Return & Refund Policy / Right of Withdrawal
1. Contact Information
Seller: Selina Krämer
Return Address: Schwanheimer Straße 6, 68649 Groß-Rohrheim, Germany
E-Mail: mail@spiritualsavagee.de
2. 30-Day Return Policy
We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return.
To be eligible for a return:
- The item must be unused, unworn, with original tags attached, and in its original packaging
- Proof of purchase (receipt or order confirmation) is required
To request a return, please contact us at:
Please note:
- Returns sent without prior approval will not be accepted.
- Customers are responsible for ensuring returned goods are packaged securely.
3. Right of Withdrawal (European Union – 14 Days)
If your order is shipped to a country within the European Union, you have the legal right to withdraw from your purchase within 14 days, without providing any reason.
The withdrawal period expires 14 days after you or a third party designated by you (other than the carrier) receives the goods.
To exercise your right of withdrawal, please contact:
You must clearly inform us of your decision to withdraw from the purchase.
Returned items must be:
- Unused and unworn
- In original condition
- In original packaging
- Accompanied by proof of purchase
4. Return Shipping Costs
Unless otherwise required by law, customers are responsible for return shipping costs.
If requested, we may provide a return shipping label. In such cases, the shipping cost may be deducted from the refund amount.
Exception:
If the product arrives damaged, defective, or incorrect, we will cover all return shipping costs.
5. Damaged, Defective, or Incorrect Items
Please inspect your order immediately upon arrival.
If your item is:
- damaged,
- defective, or
- incorrect,
please contact us immediately at mail@spiritualsavagee.de so we can evaluate the issue and resolve it as quickly as possible.
6. Non-Returnable Items
The following items may not be eligible for return where legally permitted:
- Perishable goods (e.g. food, flowers, plants)
- Hygiene or beauty products that have been opened after delivery
- Hazardous materials, flammable liquids, or gases
- Gift cards
If you are unsure whether your item qualifies for return, please contact us before purchasing.
7. Exchanges
The fastest way to receive a replacement item is to return the original item (if eligible) and place a new order.
8. Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, refunds will be issued to your original payment method within 10 business days.
Please note that banks and payment providers may require additional processing time.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:
Effective Date: [insert date]